Privacy Policy

1. INTRODUCTION

Articflow Technologies Private Limited. and its subsidiaries, assigns, and affiliates, ("Zame AI," "we," "us," or "our") respects the privacy of its Users ("User," "your," or "you"). This Privacy Policy (the "Privacy Policy") explains how we collect, use, disclose, and safeguard your information when you use the Zame AI Services (the "Services"). Zame AI specializes in providing advanced artificial intelligence agentic software tailored to streamline workflows, enhance decision-making, and drive innovation for businesses. (the "Company").

Zame AI is committed to protecting the privacy of its Users whose information is collected and stored while using Zame AI's Services.

The capitalized terms have the same meaning as ascribed in our Terms of Service as applicable, unless otherwise noted here.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT privacy@zame.ai

2. INFORMATION WE COLLECT

Identity and Contact Information

We collect Personal Information related to your identity to provide access to our Services. This includes your full name, date of birth, contact address, email address, telephone number, and government-issued identification document.

Geolocation and Equipment Information

We automatically collect certain information about your interactions with our Services. This includes non-personally identifiable data such as:

• Geolocation information,
• Details about your internet connection, including IP address, browser type and version, operating system, and device identifiers,
• Information about the equipment you use to access our Services,
• Usage details such as the pages you visit, the time and date of your visits, the duration of your activity, and diagnostic data.

This information is used to enhance the security, functionality, and performance of our Services, and to support compliance with industry regulations.

Log Information

When you use our Services, we collect server logs, which may include information like device IP address, access dates and times, and other system activity, type of browser, and the third-party site or service you were using before accessing our Services.

3. HOW DO WE COLLECT INFORMATION?

We collect personal information from you in the following ways:

• Usage details;
• IP addresses;
• Information obtained through browser cookies;
• Information obtained through flash cookies;
• Web beacons on our Website;
• Web beacons on emails sent by us;
• Other tracking technologies.

We collect information from you automatically when you navigate through our Website in the following ways:

• At registration for our Services;
• In email, text, WhatsApp, and other electronic messages between you and our Website;
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include a link to this Privacy Policy.
• When you subscribe to a newsletter;
• From your responses to a survey;
• From forms filled out by you;
• From records or copies of correspondence (including email addresses) if you contact us;

4. HOW DO WE USE YOUR INFORMATION?

We use the information that you provide to:

• Provide you with information, products, or services requested from us;
• Provide you with notices about your account and/or subscription, including expiration and renewal notices;
• Carry out obligations and enforce rights arising from contracts entered into between you and us, including billing and collection;
• Notify you about changes to our Services;
• Improve the Services;
• Improve our customer service;
• Anonymize data and aggregate data for statistics;
• Contact you for other purposes with your consent;
• Contact you about our products and services that may be of interest;
• Contact you about third parties' goods and services;
• Enable the display of advertisements to our advertisers' target audiences, although personal information is not shared with advertisers without your consent;

We may send you periodic emails, in accordance with applicable Indian laws and regulations, including the Information Technology Act, 2000, the Digital Personal Data Protection Act (DPDP), and guidelines issued by the Telecom Regulatory Authority of India (TRAI). By providing your email address, you consent to receive communications from us for the following purposes:

• To send information, respond to inquiries, and/or address other requests or questions;
• To process orders and send information and updates pertaining to such orders;
• To send additional information related to our products and/or services;
• To market to our mailing list or continue to send emails to you after the original transaction has occurred.

Your Rights and Our Commitments:

• Consent: We will only send you marketing emails if you have given explicit, informed consent, or if there is an existing business relationship that implies consent.
• Identification: Each email will clearly identify us as the sender and provide our contact information.
• Opt-Out: Every email will include a clear and functional mechanism for you to opt out or unsubscribe from future communications. We will honor your opt-out request promptly and will not send further marketing emails if you choose to unsubscribe.
• Data Protection: Your personal data will be processed and protected in accordance with Indian data protection laws. You have the right to withdraw your consent at any time, and we will cease sending you marketing communications upon such withdrawal.

Sensitive Information

In cases where we collect sensitive information, such as health-related data or financial details, we will obtain your explicit consent before processing, as required by applicable laws.

5. OUR COOKIE POLICY

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as "Cookies."

We use Cookies on our Website to:

• understand and save your preferences for future visits,
• keep track of advertisements,
• compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future,
• allow trusted third-party services that track this information on our behalf.

You can set your browser to refuse all or some browser Cookies, but it may affect your user experience. We honor Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising.

We allow third-party behavioral tracking and links to third-party web pages. Occasionally, at our discretion, we may include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites. Please contact us at privacy@zame.ai

Third-Party APIs and Integrations

Our Services may include integrations with third-party services or APIs, such as payment processors, social media platforms, or analytics tools. By interacting with these integrations, you acknowledge that third parties may collect, use, or disclose your Personal Information under their privacy policies. We encourage you to review their privacy policies to understand their practices.

6. HOW DO WE PROTECT INFORMATION WE COLLECT?

Our Website is reasonably scanned to meet or exceed regulatory compliance. Our Website receives regular security scans and penetration tests. Our Website also receives regular malware scans. In addition, our Website and App use an SSL certificate as an added security measure. We require username and passwords for our employees who can access your personal information that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to your personal information that we store and/or process on our Platform and servers. We accept payment by credit card through a third-party credit card processor on our behalf.

7. DATA SECURITY MEASURES

a. Security Measures:

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

b. Fair Information Practice Principles:

In the event of a personal data breach, we will notify you within fifteen (15) days via email. We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

c. Open-Source Software:

We use certain open-source software in the provision of our Services and maintain full data security measures in the process.

Data Retention

We will retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, or reporting obligations. When the retention period expires or when you request deletion, we securely dispose of your data.

8. DISCLOSURE OF PERSONAL INFORMATION

There are times when we may share Personal Information that you have shared with us may be shared by Zame AI with others to enable us to provide you with Services, including contractors, service providers, and third parties ("Partners"). This section discusses only how Zame AI may share such information with Partners. We will ensure that our Partners protect your Personal Information.

Disclosure of Personal Information:

• We may disclose aggregated, de-personalized information about you that does not identify any individual to other parties without restriction, such as for marketing, advertising, or other uses.
• We may disclose personal information to our subsidiaries and affiliates.
• We may disclose personal information to contractors, service providers, and other third parties.
• We require all contractors, service providers, and other third parties to whom we disclose your personal information to be under contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose it.
• We may disclose personal information in the event of a merger, sale of business, etc.
• We may disclose to third parties to market their products and services to you if you have either consented or not opted out of these disclosures.
• We may disclose personal information to third parties to market their products and services if you have either consented or not opted out of these disclosures.
• We require all other Partners to whom we disclose your personal information to enter into contracts with us to keep personal information confidential and use it only for the purposes for which we disclose it to such Partners.
• We disclose personal information to fulfill the purpose for which you have provided it.
• We may disclose personal information for any other purpose for which you have provided it.
• We may only disclose personal information as described in this Privacy Policy or with your consent.

We ensure that appropriate safeguards, including contractual obligations, are in place to protect your Personal Information during such transfers, consistent with applicable laws.

Other Disclosures of Personal Information:

We will disclose personal information:

• to comply with any court order, law, or legal process, including to respond to any government or regulatory request,
• to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes,
• if we believe it is necessary or appropriate to protect the rights, property, or safety of Zame AI, our customers, or others, and/or
• if it is necessary or appropriate to protect the rights, property, or safety of Zame AI, our customers, or others, and this includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Third Party Disclosure

• We do not sell, trade, rent, or otherwise transfer personal information to others, unless we provide you with advance notice. This does not include our hosting partners and other parties who assist us in operating our Services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
• We do not provide non-personally identifiable visitor information for marketing purposes.

Choices Users Have About How Zame AI Uses and Discloses Information:

• Tracking Technologies and Advertising. You can set your browser to refuse some or all browser cookies, but if you disable or refuse cookies, some parts of our Website may not be accessible or function properly.
• Disclosure of Users' Information for Third-Party Advertising. Users can opt out by (i) checking the relevant form when we collect the data; (ii) emailing us their opt-out request at privacy@zame.ai. Users receiving promotional emails can opt out by sending a return email requesting to be omitted from future promotional email distributions. This opt-out will not apply to information provided by Zame AI for product purchases, warranty registration, or other transactions.
• Disclosure of User's Information for Targeted Advertising. Users can opt out by (i) checking the relevant form when we collect the data, or by (ii) emailing us their opt-out request at privacy@zame.ai

Your Data Rights

Depending on your location, you may have the following rights under applicable data protection laws:

• Access: Request access to the Personal Information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request the deletion of your data under specific circumstances.
• Data Portability: Request the transfer of your data to you or a third party.
• Objection: Object to processing your data for certain purposes, such as marketing.
• Restriction: Request the restriction of processing your data in certain circumstances.

To exercise your rights, contact us at privacy@zame.ai. Please note that we may need to verify your identity before processing your request.

Corporate Restructuring

In the event of a merger, acquisition, reorganization, or sale of assets, your Personal Information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our Website of any changes in ownership or use of your Personal Information.

9. IT Act & TRAI Anti-Spam Guidelines (India)

In accordance with Indian email marketing regulations—including the Information Technology (IT) Act, 2000, the Spam Act, 2003, and TRAI's Spam Control Guidelines—we ensure the following:

• We will not use false or misleading subject lines, headers, or sender information in our emails.
• We will clearly identify ourselves as the sender and provide accurate details, including our physical address: Zame AI, 4092, Prestige High Fields, Financial District, Hyderabad, Hyd, Telangana, India, 500032.
• We will obtain your explicit consent before sending you commercial emails. You will only receive marketing emails from us if you have provided consent or if there is an existing business relationship.
• We will include a clear and conspicuous opt-out or unsubscribe mechanism in every commercial email, allowing you to easily stop receiving further emails from us.
• We will promptly honor all opt-out or unsubscribe requests and ensure you are removed from our marketing communications without undue delay.
• We will monitor any third-party email marketing services we use to ensure their compliance with Indian regulations.
• We will handle your personal data in accordance with Indian data protection laws, ensuring its confidentiality and security.

If you wish to opt out of email marketing, please follow the instructions at the bottom of each email or contact us at privacy@zame.ai. We will promptly remove you from all future marketing correspondence.

11. MODIFICATIONS TO OUR PRIVACY POLICY

We will post any changes to this Privacy Policy in a notice of the change at the bottom of our web page with a hyperlink thereto. We will also send you an email describing such changes. Please regularly review this Privacy Policy. Notwithstanding if you continue to use our services, you are bound by any changes that we make to this Privacy Policy.

12. LIST OF THIRD-PARTY SERVICE PROVIDERS

Zame AI uses the following categories of third-party service providers for the provision of services as detailed under the Terms of Service, as applicable:

• Cloud hosting, storage, networking, and related providers
• SMS providers
• Marketing and analytics providers
• Payment and banking providers
• Security providers

If you have any questions or concerns about our third-party service providers, please email us at privacy@zame.ai.

13. COPYRIGHT INFRINGEMENT/DMCA NOTICE

Copyright Infringement Notice (India)

If you believe that any content on our platform infringes your copyright and you wish to have the allegedly infringing material removed, you are required to send a written legal notice in accordance with Indian law. The notice must be addressed to our designated Copyright Agent and must include the following information:

• Your name, address, and contact details - Include your full name, postal address, telephone number, and email address.
• Details of the copyrighted work - Provide a clear description of the copyrighted work(s) claimed to have been infringed, including the title, author, date of creation, and, if available, the date of first publication and registration details with the Indian Copyright Office.
• Description of the alleged infringement - Identify and describe the material you claim is infringing, including specific details such as URLs, screenshots, or any other evidence to help us locate the material on our platform.
• Proof of ownership - Submit documentation establishing that you are the copyright owner or exclusive licensee of the work in question (e.g., copyright certificate, assignment deed, or proof of creation).
• Location of the infringing material - Provide sufficient details to enable us to locate the allegedly infringing material, such as direct links or unique identifiers.
• Statement regarding unauthorised use - Include a declaration that you have a good faith belief that the use of the material in question is not authorised by you (the copyright owner), your agent, or the law (including exceptions under Section 52 of the Copyright Act, 1957).
• Undertaking to initiate legal action - State that you undertake to file an infringement suit in a competent court against the person responsible for uploading the infringing copy and to produce the court's order within 21 days from the date of receipt of the notice, as required by Rule 75 of the Copyright Rules, 2013.
• Statement of accuracy and authority - Include a statement affirming that the information provided in the notice is accurate, and that you are the copyright owner or are duly authorized to act on behalf of the copyright owner. This statement should be made under penalty of perjury as per Indian law.
• Physical or electronic signature - Sign the notice physically or electronically to validate the claim.

Submission Instructions:

Send the completed notice to our designated Copyright Agent:

14. ANTI-BRIBERY COMPLIANCE

Zame AI hereby represents and warrants that it is fully cognizant of, and shall at all times comply with, and in the performance of its obligations under this Agreement shall not take any action or omit to take any action which would result in itself or its customers being in violation of:

• The United States Foreign Corrupt Practices Act, 1977 (as amended);
• The United Kingdom Bribery Act, 2010;
• The Prevention of Corruption Act, 1988 (India), as amended from time to time;
• Any other applicable anti-bribery or anti-corruption statutes, rules, or regulations in force in any relevant jurisdiction; and
• Any rules, regulations, notifications, or guidelines issued pursuant to the foregoing statutes.

The Company further represents and warrants that neither it nor any of its employees, officers, directors, agents, or representatives is, as of the date hereof, an official or employee of any government (including any department, agency, or instrumentality of any government), political party, state-owned or controlled enterprise, or public international organisation (such as the United Nations), nor is it a representative or nominee of any such person (each such person hereinafter referred to as an "Official").

The Company further represents and warrants that, to the best of its knowledge and belief, neither it nor any of its personnel, agents, or representatives (collectively, "Supplier Personnel") has, directly or indirectly, offered, promised, given, or authorised the giving of any contribution, payment, gift, gratification, or any other thing of value to, or for the private use or benefit of, any Official, for the purpose of influencing or inducing any act or decision of such Official, or to secure any improper advantage in connection with, or in any manner relating to:

• The grant or procurement of any government authorisation, approval, or licence involving Zame AI; or
• The obtaining or retention of business or any business advantage for or on behalf of Zame AI.

The Supplier further covenants, represents, and warrants that it shall not, in future, offer, promise, give, or otherwise cause to be given, either directly or indirectly, any such payment, contribution, or thing of value, and shall take all lawful and necessary steps to ensure that no such payment, promise, or offer is made by any Supplier Personnel.

The Supplier acknowledges and agrees that any breach of the representations, warranties, or covenants contained herein shall constitute a material breach of this Agreement, entitling Zame AI to terminate this Agreement forthwith, without prejudice to any other rights or remedies available under law.

15. CONTACT US

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: